CJ
Carole J
1 reviews | Active since Aug 2019
31 Aug 2019, 15:31
Bad service from ABSA online
I bought a Vodacom data bundle from ABSA online on 23 August. Was palmed off with 'it must be a Vodacom problem' on 24th August. Vodacom say this is an ABSA problem and is happening frequently. Spoke to an ABSA agent on 26th and to an agent at ABSA complaints dept. on 29th and 30th August. The agent promised to phone me back on the 30th to let me know what was happening. It is now the 31st August and I have not heard from an agent nor have I received my data bundle! I will not be buying anymore data bundles from ABSA online!!
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Absa's replyOfficial
02 Sept 2019, 15:50 Dear Client,
Thank you for bringing this matter to our attention. I note that there is a pending reference number *** that I will followup further on and provide you with feedback.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Thank you for bringing this matter to our attention. I note that there is a pending reference number *** that I will followup further on and provide you with feedback.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Absa's reply02 Sept 2019, 15:50
Official
Dear Client,
Thank you for bringing this matter to our attention. I note that there is a pending reference number *** that I will followup further on and provide you with feedback.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Thank you for bringing this matter to our attention. I note that there is a pending reference number *** that I will followup further on and provide you with feedback.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management