Bad service from Absa Life

I am struggling to get my funeral claim processed. I have been calling Absa Life from last week Wednesday after my father passed away, he is even buried and Absa is not even caring about the debts I have incurred. Every time I call them they give me an excuse that finance is processing the payment. Now I spoke to Christopher and he said he is transferring me to the Claims assessor but I just kept holding for long until my airtime ran out. I dont even know how much I spent on airtime every day. I spoke to a lot of people but the ones I remember are Abonga, Virgil, Tanya, Christopher twice. I dont understand why I have to struggle so much when Absa does not struggle when they debit my account every month. They must just tell me if they are willing to pay me or not.