Bad service from ABSA insurance leaves me vulnerable to burglaries

I submitted a claim because my electric fence was ****** a month ago. I have had no response from Absa. They have just broken into my house. Without the electric fence I am so vulnerable. Absa does not bother to come back to me. I am paying insurance to a heartless and uncaring insurance company. I am desparate. Have sent three emails without a response. I do not have a claim number as no one responded since I submitted my claim on 1 March.