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fd123 test
1 reviews | Active since Dec 2011
09 Nov 2018, 16:54
Bad Service from Absa Insurance
I had a claim done for a motor gate that got ******. The insurance put the motor gate but didn't connect it as they didn't want to get the cable from under paving. so my motor gate was installed but not working. Today I hired an electrician to go fix it and put in the wire, guess what the motor is not working at all. I have been calling the call center almost every week, put on hold for about 20-25minutes so they can talk to the contractor. They come back and tell me they will find out and get back to me. This is going on for almost a year. I finally got fed up and decided to do it myself but I got a motor that doesn't work installed.
Is this the service we are giving our clients?
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
12 Nov 2018, 10:47Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Absa's reply12 Nov 2018, 10:47
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once the matter is resolved.
Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd
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fd123 test's updateReviewer Update
22 Nov 2018, 23:14thank you for resolving my issue. I do appreciate the great service you gave. Only I hope that I didn't have to use this route to resolve my problems. I wish that this got sorted out with less frustration. Please can you work on the Service Management on your insurance.
Thank you once again to Yola for the great assistance.
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fd123 test's update22 Nov 2018, 23:14
Reviewer Update
thank you for resolving my issue. I do appreciate the great service you gave. Only I hope that I didn't have to use this route to resolve my problems. I wish that this got sorted out with less frustration. Please can you work on the Service Management on your insurance.
Thank you once again to Yola for the great assistance.