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1 reviews | Active since Dec 2016

05 May 2017, 15:04

Bad service from ABSA insurance

<p>I Lodged a claim on 22 March in regards to a burst water main on my property. Two assessors has come out to assess the damage. ABSA still has not contacted me in regards with a report, to tell me what damage has been done etc.</p> <p> </p> <p>I get put on hold when I contact them, on Friday 5 May 2017 I was referred to Dudu when I phone Dudu I get no reply.</p> <p> </p> <p>As a policy holder and loyal premium payer it is my right to be informed regarding the process of my claim.</p> <p> </p>

0
Replies (5)
Absa
Absa's reply08 May 2017, 08:31
Official

Dear Customer

Thank you for bringing this matter to our attention.

The policy number you provided I cannot use to log a formal complaint, kindly provide me with your ID or account number to enable me to escalate the complaint for you.

Regards

Claudette

's update08 May 2017, 10:27
Reviewer Update

Good day Claudette

Hope all is well!

My ID number is ********** 173083.

Please follow up as I tried to contact both , Duduzile Tshabalala and Tumelo Mabidikama at ********** and ********** 876, ext ********** .

Greetings

Gurshell Abrahams

Absa
Absa's reply08 May 2017, 10:36
Official

Dear Customer

Thank you for your response.

The required information did not pull through, please forward to me claudinele@absa.co.za

Regards

Claudette

's update15 May 2017, 12:13
Reviewer Update

Can anyone update me re: status of my claim?

's update26 May 2017, 10:45
Reviewer Update

Dear ABSA

This is absurd no repsonse from your ABSA Insurance department. A claim that cannot be processed and finalized in two months.

This while if you skip one instalment you want to send the sheriff to collect. Come on.

Bad bad service.