Bad Service From Absa Idirect

Firstly I never got a call to acknowledge the claim that was registered and to be provided with a standard process to follow and only to learn that the person who is handling my claim was on sick leave when I followed up.

Absa idirect has gone out of its way to cause inconvenience and providing me with the worst service ever by delaying to process my claim after 5 calls of follow ups. On top of that their contractor by the name of Paragon went to determine what they think I should be covered for even though my soon to be ex-insurer is with Absa. It's has taken 8 days for Absa to provide me with attention and in this time all and I mean ALL their consultants either don't know what to explain or they just refer me to Paragon. I have countlessly had to explain to myself that I can't and will not deal with Paragon.

To date I still have not recovered my loss as a result of Absa Idirect and Paragon.

Call logged Saturday 29 September 2018 to date no constructive feedback has been given with regards to my claim as no one knows what is going on.

After involving the manager then I shortly received a call to say that the claim has been approved since it was pending a report to be given from Paragon which I have no relations with.

What makes the matter worse was that I received a call on Friday to inform me that I will be paid out in a form of a voucher for R5000? which I questioned where will I get a fridge for that amount and in a rushed manner the consultant just told me that the amount was decided by Paragon and that a consultant that will help me with the voucher will or was supposed to call me before the end of day(Last week Friday, latest or Saturday- Which was never done

Oh , I got to sit for another weekend with no TV , No Fridge

Today I get an sms to respond with my ID number for a voucher code

Who is Paragon , Who am I insured with ? Am I paying Paragon an insurance premium , the very same paragon that has had my TV for week

Had a run around in also getting feedback about when should I expect the TV back from the so called Paragon which I was informed that It will be on Wednesday and however was promised a call on Monday (Today)at 8:30am which never happened.

ITS ALMOST THE END OF THE DAY , I WILL HAVE TO DEAL WITH THE SAME ISSUE FOR ANOTHER WEEK !!!!