Bad Service from ABSA I DIRECT (GUGU and MICHELLE)

I took car insurance with ABSA I DIRECT and on the 5th May I got involved in an accident, they took whole week lodging a claim and second worst thing ever was that now they took forever to approve claim to the panelbeater,so now they says to me they can only give me a courtesy car that allows me only 30 days and after that I must see to it I pay for myself and they won't pay AVIS,so now AVIS phoned me says I should bring car back and shocking was that they took my R7000 cause an insurance only paid for that month but they didn't do an extension and problem was them delaying to process claim.