Bad service from absa I direct

I have had insurance cover for my vehicle with absa idirect and was horribly disappointed when my car was in an accident by a third party and they refused my claim with multiple reasons why they will not pay. I feel like they were looking for things to just not pay out my claim where I had insurance to help me in time of need. Every time there was different questions and reasons why they might not pay , I will defenitly not insure future vehicles with them or recommend them to anyone. Since I'm still having to pay now for a car that I don't have anymore. Insurance is suppose to help u when u have an accident and not look for reasons not to pay , when I have been paying my premiums every month that all went down the drain now.