Bad Service from ABSA Homeloans

I have nothing good to say about ABSA Home loans. We were ready to buy a house, and we used a bond originator to send our offer to the major banks. We have submitted as required all our documents and bank statements. As always, we wanted to make use of ABSA as we never had any issues before with bonds and we are ABSA clients. Then the bond originator contacted us and informed us that three of the four banks approved of our application and ABSA did not. Then I ask the question why not? Not sure who dealt with our application at ABSA, the lady then told us that they want my husbands contract in English as he is working abroad, then my answer but the contract is in English, the she said they are looking for a letter from the pension not sure what letter as this is the first time that they ask for a pension letter. Then my husband’s contract expired, what is not true. Then I ask the question, but we are ABSA clients if they punch in our ID numbers, they can see all our financials and how is it possible that the other banks approve the loan on the same documents as what we submitted to ABSA. To date not one of the ABSA team has contacted me to explain what reason behind the decision or can I assist with anything else that they require. Where is the client service?