MP
Maryna P
1 reviews | Active since May 2020
12 May 2020, 13:33
BAD SERVICE FROM ABSA HOME LOANS
We've tried to get our fixed rate on our bond account changed for weeks now. They referred us to visit our local Absa. We went there 5 times without success. Last word from Amanda Botes at the bank was that they've got a technical problem!!!! In the meantime we're losing money. I just phoned the number on one of the many emails telling me that our case has been closed. Call centre referred us back to the branch. Running in circles without being helped.
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
12 May 2020, 14:46Dear Maryna, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply12 May 2020, 14:46
Official
Dear Maryna, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. I will review the matter, provide you with my specific contact details as well as your unique complaint reference number and an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd