DB
Duduzile B

1 reviews | Active since May 2017

03 May 2017, 09:15

BAD SERVICE FROM ABSA HOME INSURANCE

<p>I reported a claim on the 3rd of March 2017 and was informed that external service providers would come to my residence for and assessment. This did happen but since their assessment noting has happened. I have called ABSA on numberous occassions only to be told that a supervisor/ manager would call me back before the close of business to discuss the details of my claim. To date this has not happened.</p> <p> </p> <p>i have been with this service provider for 8 years but im getting to a point where im considering moving all my products elsewhere.</p>

0
Replies (2)
Absa
Absa's reply03 May 2017, 10:14
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please provide me with your account number or ID number to enable me to log a formal complaint for you, this will be escalated to the relevant department head to investigate and provide feedback.

Regards

Claudette

DB
Duduzile B's update03 May 2017, 10:30
Reviewer Update

My id: ********** 826083

Claim number: **********

regards, Dudu