Bad service from Absa *****

I have reported a case of ***** to the Absa ***** department on the 2 February, after which I was instructed to send a summary of the case that I have experienced via email. I have sent a summary of the case, which has also been reported to the police, to the ***** department on 3 February. After various emails and countless phone calls to the Absa ***** line - I only received a response on 10 February ( apologizing for the late reply ) saying that all funds have been withdrawn from the ********** account - It took a whole week to respond to this?? Common sense tells you that with ***** - time is of the essence! I expected a case of ***** to be dealt with ASAP, not a full week?? I find this absolutely shocking service from Absa !! If this is how important their clients are and how serious they regard ******** activities, I definitely do not want to be a client of theirs anymore!