HM
HEED M

1 reviews | Active since Oct 2015

31 May 2017, 17:10

BAD Service from Absa Forex Department

<p>For the whole day toay, I have been sent from Pillar to post with no help at all. The call center agents who helped me made false promises which never materialised and whn I called again I was only told that it is not our responsibility. My funds with forex ref 516 71 249 are still not showing in account even though the forex has been cleared and no one is telling whats the problem. The call center is not helping either. I am so angry as i need these funds urgently. Why do you offer such horrible service and leave your clients in desperate situations surely????? </p>

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Replies (1)
Absa
Absa's reply01 Jun 2017, 10:04
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd