JW
Jaco W
1 reviews | Active since Sept 2017
05 Sept 2020, 08:39
Bad service from Absa / Ford Credit
Absa Ford credit denying that they ever agreed to restructuring my account for May, June, July & August. Now my account is in arrears with 1 month and call centre does not want to assist.
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Absa's replyOfficial
07 Sept 2020, 11:20Dear Jaco Wagner Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply07 Sept 2020, 11:20
Official
Dear Jaco Wagner Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***6. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care