Bad service from Absa for Absa Travel Insurance paid by Credit Card

<p>At the end of February 2017, not sure of exact date, I requested Travel Insurance from Absa, to be paid by credit card. The consultant did the contract with me and promised that I will receive the relevant documents within a cuple of days. The payment was deducted grom the credit card account on 1st of March 2017. I hav'nt receive ANY documentation from Absa yet. I have tried on several occations to make contact with Absa from my cell phone as well as at the local Absa branch with NO success!! I have sent several emails and received acknowledement from Absa, saying that they will respond within 24 hours. I am still waiting for that to happen. My last hope is on hellopeter and I hope I will get response from Absa by doing that. I have been a client of Absa ( the old Volkskas)since I was a todler but NEVER expierienced worse customer service than at present.</p>