PH
Prelina H
1 reviews | Active since Nov 2018
28 Feb 2022, 12:11
BAD Service from ABSA Finance!
I just called the call center on ***. A very very rude lady took the call! Bad attitude as if she doesn't want to help! I tell her this is my Account number and she says to me " Excuse Me". I repeated! She was so unhelpful and unpleasant! I am explaining to her what was the reason for my call and she is not listening to me AT ALL! Eventually whilst I'm explain to her again, she hangs up the call!!! After alll the time i spent trying to get through to you people she slams the phone down! Thank you ABSA finance for the wonderful service from you rude unhelpful and *********** staff!
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Replies (1)Absa's replyOfficial
28 Feb 2022, 12:54Dear Prelina Hanuman Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
Absa's reply28 Feb 2022, 12:54
Official
Dear Prelina Hanuman Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
