Bad Service from Absa

On the 17/05/2022 I had logged a claim for my late husband which initially i was informed of 4-6 weeks turnaround time, no one has ever bothered to contact and provide feedback I am always the one having to call and everytime I do that it's a different story. I was promised a call back which I never received and logged a formal complaint to NDE which until this date i have not heard from or received the payout and this is affecting my mental health and dealing with them as well it's constant reminder that my husband is no more and they certainly do not care.