Bad service from ABSA, credit card and reolution center

I have tried on numerous emails and telephone calls to try and sort out a billing issue on my Credit card. In 2016 I wanted to cancel my Credit card. The bank then called me and said they don't want to loose me as a client and they will keep the card open only when it is used they will charge bank charges. In 2019 Absa changed all their cards to the same color. I then by accident used the card., and are fully prepared to pay that months costs. In January I went to Menlyn Maine branch a private banker the took me to Oswald Tshifura to try and sort out the billing issue. He then Phone Meshack Mahiga to whom the issue were reported. I received a Case number. After that I emailed the private banker Rodrique Potgieter as well as Oswold to follow up. I requested that they listen to the voice tapes to verify the information. THE ONLY PERSON WHO RESPONDED TO MAILS AND PHONE CALLS WERE Rodrique Potgieter. None of my emails were answered .I received a call from the Resolution center. I was driving and could not take the details. I requested an E-mail with the details which I never received. The person informed me that they can't waiver the cost. I requested an Email with the information. The person was very rude. He informed me that the bank does not have the voice recording any more. There is nothing they can do about it. I do not qualify for the waiver of bank charges and they are prepared to waiver 3 month. I told him that it is not acceptable I need an email that I can take it further. I never received the email. I Emailed on 3 occasions requesting an update. Lockdown came and nothing could happen which I understand. I then followed up with Oswald 3/04/202 He then indicated that he did not have a ref for the query. He said it was not an official query but just and investigation. and that he can't help me as it is a credit card issue. Which was not true as I had a reference number. I requested to speak to his manager. I was transferred and the lady took a message for Ntolese Nahlanga. He never called me. On 3/04 I all of sudden received a new Case Number from the resolution Center. I have called the resolution center on 6/05,11/05 Spoke to Jabo Shandu. On 6/05 Jabo said said that Marisha will call me back. She never returned the call. I then once again requested an e-mail with an update. No response. I phone again on 11/05 spoke to Jabo she informed me that the problem was escalated to Stefan and that he will give me feedback by 15 May. I also once again requested an e-mail. I informed her that I want the email to report it to the Ombudsman. Once again I received nothing. I tried calling today 18 May. It seems that the telephone is not working. I am using Hello Peter as it seems that I cant get this sorted out. In the mean time they are just deducting the cost every month.