Bad service from Absa collections consultant

On the 29th April 2023, the morning i opened my bank just to discover I am left with R127 after i had R7k in my account, Absa had debited all my money from my accout mind you i never got any communication about them double debiting, i went into the Newtown branch just not to be assisted rather calling the collections department and i called the department 7 times before i could speak to anyone as everytime i called the call would just cut out of the blue and the lady at the branch tried i managed to get hold of a consultant by the Utricia the lady was extreme ruthless and rude towards me when i requested the R3k to reverse as i have not even purchased food or electricity at my place and that time i am kidney failure patient and i tried to explain to the lady how desperate i am and can make an arrangement for end of June as i will be getting my bonus she still refused and told to call the compalints department, i later called again to speak to another consultant called dropped i called agaia and spoke to Utricia again still the lady was rude towards so i really don't know this is how Absa treats it clients and if so then i will close this account n get anthother bank as this is really bad customer services