Bad service from ABSA Bussiness banking

ABSA business banking service is really bad. I am part of a Church organization and we have two different business accounts that we need to change signatures and for that we have to contact the business bankers. The one account is with ABSA the Glen and this banker after many call and emails just do not get back to me, I phoned his supervisor who said he will get him to follow up on this. No feedback. This is not acceptable.

The other account is with ABSA in Kempton Park and with this banker it is almost the same. After emails last year and this year I was contacted for information that took me a while to gather. I emailed it and also do not get feedback.

How must one do business and stay up to date with how our organization works when the banks are not helpful.

ABSA your service at these two branches and in particular these two bankers is not up to standard.

Just not to embarrass your staff I will omit their names.

Please feel free to contact me

Quintin