NS
Nomalungelo S
1 reviews | Active since Sept 2013
19 Nov 2021, 16:26
Bad service from Absa bryanston branch its really disappointing
worst service ever received from Thabo Mbokazi from bryanston branch. I feel so insulted by the way he treated me .Please check the cameras on the 19th between 15:30pm and 4pm he was even using his body language while being rude to me and insulting me.I felt really threatened by the consultant. I spent an hour trying to activate my internet banking only to find out they were selecting incorrect account type and after patiently waiting i get to be thanked by insult from your consultant not even a single apology
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Absa's replyOfficial
22 Nov 2021, 08:16Dear Nomalungelo Sibanda Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***5. Kind regards,Rezona Louw Group Customer Care
Absa's reply22 Nov 2021, 08:16
Official
Dear Nomalungelo Sibanda Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number for your complaint is C-***5. Kind regards,Rezona Louw Group Customer Care