Bad service from Absa branch quagga centre pretoria west

I am so angry with how Absa quagga centre pretoria west customer service consultants have such poor service, end of last year i deposited money at an Atm Van der hoff Absa pretoria west after business hours, following day i went to quagga centre by an Absa branch(quagga centre) to get help and a consultant there called Madiba turned me back to say i must go back to the Van der hof Absa branch where i deposited and they will give me the money immediately, when i went there i told them what happened and what this Madiba person said,i was told thats not true it will take 48hrs or so to be back in my account. Today i went to withdraw money at quagga centre branch and the got a receipt saying withdrawal limit exceeded, bare in mind this is the first withdrawal of the day, i went inside the bank stood in a que customer service dep, and these consultant are too casual at work they come out of their back office chewing lunch with dirty mouths right infront of clients Madiba specifically did that today more than once,no respect for clients,when it was time for me to be assisted i got assisted by an indian female, told her what happened and she asked for my drivers licence or I.D i told her that i dont have them with me,she asked me how do i drive then,i responded by telling her that i'm not here for those questions and she left me and called this Madiba guy who told me that they will not help me without a drivers licence or I.D in a rude way. These people are forgetting that the money in that bank belongs to us and not them. They think they are doing us favours. They are the same ones who promised to give their best in interviews and no that they have the job they treat customers as if we are there to beg for OUR OWN MONEY FROM THEM.I would like Absa to have some disciplinary action against these two consultants who think they own our money. Even when i said i want to close the account this Madiba with an I DONT CARE kind of service said bring your I.D. I wish he could be unemployed for12months so that he will know the importance of doing your job the right way instead of taking his job for granted.