Bad service from ABSA

Its has been 3 weeks and this is the response I get from ABSA: Our office received confirmation from our Decease Estates department that the Masters office has not yet confirmed the appointment of the executor and the bank has sent a follow up for confirmation.

Based on the above we will provide you with further update or feedback as soon as we received confirmation from the Masters office.

This is unacceptable and getting ridiculous, so ABSA is still taking bank charges from a diseased account (of which we informed ABSA more than a year ago and the lady said that the account was blocked - no money in or out, yet ABSA decided to keep taking money). I will not accept that the masters office is taking so long and now they are being blamed. I want this matter sorted out asap. Enough is enough.