Bad service from ABSA bank,..so disappointed

I am so disappointed in ABSA bank. To think that I have all my in that one bank its disappointing that I got treated this way. My credit card, home loan, savings account, cheque account etc. everything is in that bank. I went to the Vereeniging branch to release some of my savings without notice, I decided to wait when the consultant indicated that my money will be available on the 1st of December. I try to make transfers and use the money on the 1st and I realize the money is not available. When I go to the branch the lady wants to distance herself from the whole thing and says she doesn't see any transaction she did for me. I am now waiting for CCTV footage that shows that I was in the branch. As soon as everything is out I am transferring my things to another, this is due to the fact that if it was a white person they could have resolved the issue quicker without this type of attitude.