BAD SERVICE FROM ABSA BANK IN PAARL

I am very upset and utterly disgusted and disappointed with Absa Bank. So I close my bank account and the consultant told me that I cannot close the account. With this the account accumulated interest and debit orders still went off. I went personally to Absa bank in Paarl and the Manager was not available. We went to the consultant and she advise us that she is logging a complaint about the outstanding arrears as it is not mu fault I did all I had to. The bank consultant refused to help me close the account. Now I must pay off R2000 and every month it accumulates interest. Now Absa say there is nothing they can do about it and the account remains open until its paid up in full. The problem is not about the payback but the lack of service I received from Absa Paarl. To date the manager has not called me to hear my side of the story. Everytime I go to the back I am turned back as they cannot help me and the manager is not available. When you consultants call me they advise to go the the Branch and speak to the manager. But how can I speak to the manager if he is never available. This is how they ***** people in this already struggling time. I am now paying something for which the consultant did not help me. Now the consultant and the Manager pulls up their shoulder. When I went to another consultant she logged the complaint with all the necessary information and to date nothing came from it. So I am paying for a consultants fault and ******** AND A MANAGER WHO FOUND IT NOT IMPORTANT TO SEE ME OR CALL ME BACK. THIS IS THE KIND OF SERVICE FROM ABSA BANK IN PAARL. I must just pay and the hell with me.