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Noxolo A

1 reviews | Active since Jan 2018

25 Nov 2021, 22:35

Bad service from Absa bank fourways

I went to Absa last week on Tuesday to open a business account and I was treated with disrespect by one of the business bankers. I called his manager and he allocated a business banker from the Rosebank branch and I was surprised because I leave in fourways. She then assisted me over the phone to open an account and I had to call her number of times to find out where can I go and sign. After a day she called me back and told me to go back to the first baker that was rude to go and sign some papers. I went to fourways Absa to sign the papers. She then confirmed that my account was open and she was going to order my card. Today I decided to go to the bank after sending her messages and she never responded. My card wasn't there because she didn't order my card on last week on Wednesday as promised. I found out from her manager that she only ordered my card on Tuesday. I was so angry and disappointed. I have never seen thin level of unprofessional bunch of people. Absa fourways bank the service is pathetic and disgusting. The two bankers I dealt with are rude an ***********.

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Replies (1)
Absa
Absa's reply26 Nov 2021, 11:03
Official
Dear Noxolo Adimorah Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.  The reference number for your complaint is C-***6. Kind regards,Rezona Louw Group Customer Care