Bad service from Absa Bank

Miss C.N Mdluli would like to express her dissatisfaction with her dealings with her Absa Funeral Plan and with her numerous dealings with Absa staff to try and resolve her overcharge She has a Funeral plan with Absa and every month an amount of R276.50 is debited from her Standard bank account. In December an amount of R498.78 was debited and in January the same issue occurred. She has spoken to 6 different Absa employees , promising that they would credit her account . to date this has not happened and she had to go to her own bank to do the reversals at a cost of R40 per reversal. She would like this matter to be resolved as a matter of urgency and they need to cancel the debit order of R498.78 . She would like her refund of R80.00