Bad service from ABSA bank

I have been at ABSA primrose on Friday after being long phoning ABSA Bank to register for an App, they opened a transaction account for me which will be able me to get an online account, my profile was loaded with R5000 payment limit, I didn't ask a lady who was assisting to increase it to R20 000 but she told me that I can increase it on the App, since Friday I have been struggling to increase that limit on both app, internet banking.

I called internet Bank to be assisted where the lady told me that she can't increase the limit for but she will assist me to increase it on the App which we couldn't I was online with my airtime and I did æsk the lady to call me back if my line get it off after I have been I trusted to uninstall the app twice without a win and lady promised to call back but when I went off she didn't call back.

My worry is one the branch told me that I can increase the limit on the App and the lady on the ca ll told me that I can't if the app is new, I want to make payment to someone who is buying things for me tomorrow and if he doesn't buy due to a delayed payment Absa will have to reimburse me for that. Because I was incorrectly informed.

I m not happy with the service I have received from the branch and on the call,

How do I receive help since I want to make payment and the deal is due tomorrow.

Kind regards Nndondeni ID *** ***