Bad service from ABSA BANK

I went to ABSA Wonderpark to make a payment to some people with R100. I was told that I must use an ATM which I did. After a while I received a slip which says "deposit was unsuccessful" however I did not get my money back. I then went to the bank for assistance. After almost 45mins of waiting then I was assisted by a teller. She told that She cannot assist since I did not have an ID. She then referred me to her manager. Her name is Riana Re Beer. What a rude manager. She said they cannot identify me since I did not have an ID and they will never even log a case for me. I told her that I am unemployed and I do not have money to come back to the bank. She said the banks don't own the ATM so my problem can not be hers. Even today the bank did nothing with my issue. I don't have any money for transportation. So I have lost my money. ABSA bank want us to carry our ID even if south African constitution is against that. I am so disappointed and doubt that I will ever open my account with them. I hope that will make vigilant When using ABSA ATMs and the attitude they might find when trying to get help.