Bad Service from Absa Bank

Online applications is suppose to make things fast & easy, when it comes to collecting they charges they dont play, but delivery is very poor i have to say. App**** for a business account for my new company with Absa, a lady by the name of Bongiwe assisted & promised a feedback between 3 to 5days, on thursday i called in & the consultant by the name of Palesa told me Bongiwe is not in, she will escalate my issue, friday i call in, spoke to Daniel a lady & she was not keen on helping, only gave me "they still working on it, i will call back for feedback" never did, friday i call & ask for feedback, i keep going pillar to post, Bongiwe is still off & i have not been assisted, no business account so-ever. I bank with Capitec & trust me, if they had business accounts, i would already have 1 with them...good thing i never switched to Absa