Bad service from Absa and Green planet plumbers

It has been almost two weeks since the pump of my Geyser burst. Leaving lots of water damage to the ceiling, floors etc. Green planet plumbers takes their time to do the repairs. Their plumbers seems to have no idea what they are doing. Absa call taker operator, Hector would phone me back since last week. Nothing is happening from Absa side, nothing is happening from Green planet plumbers side. In the mean time we have to look at this mess on a daily basis. Where is the days of service delivery? If I have done it myself it would have been a 2 day repair.