BAD SERVICE FROM ABSA AND ABSA LIFE!!!!

MY STEPMOM PASSED AWAY LAST THURSDAY EVENING, WE ONLY GOT THE DEATH CERTIFICATE ON MONDAY AFTERNOON WHERE WE IMMEDIATELY COMPLETE ALL OF THE FORMS FOR MY DAD'S POLICIES TO PAY OUT FOR HER DEATH. WE THEN EMAILED THEM ALL THE DOCUMENTS THAT THEY REQUIRE WHERE WE GOT THE EMAILS THAT THEY HAVE BEEN READING OUR MAILS BUT DON'T RESPOND OR ANYTHING. WE WENT TO AN ABSA BRANCH YESTERDAY WHERE THEY TOLD MY DAD THEY ONLY RECEIVED ONE CLAIM FORM (WHICH THEY WERE CURRENTLY BUSY WITH). WE THEN CAME BACK HOME AND DOUBLE CHECKED THAT ALL DOCUMENTS WERE SUBMITTED AND IT WAS, WE THEN RESENT IT AGAIN AND ONCE AGAIN RECEIVED THE NOTIFICATION THAT THEY HAVE READ THE EMAIL... MY DAD THEN RECEIVED AN EMAIL SAYING THAT THE DOCUMENTS WERE INCOMPLETE WHERE WE ONCE AGAIN CHECKED WHERE WE HAVEN'T COMPLETE ANYTHING AND EVERYTHING WAS COMPLETED.

IS THERE ANYTHING I CAN DO OR SOMEONE WHO CAN PLEASE GET BACK TO ME AS TO WHAT I CAN DO TO HELP MY DAD AS WE STILL HAVE TO PAY THE FUNERAL PARLOUR AND THE CHURCH AND WE CAN'T DO ANYTHING IF ABSA DOESN'T COME BACKS TO US.

THIS IS REALLY BAD SERVICE FROM THEIR SIDE AS THEY CAN'T EVEN REPLY TO YOUR EMAIL OR ANSWERES YOUR CALLS.

PLEASE HELP