SK
Susan K

1 reviews | Active since Jul 2016

29 Sept 2016, 13:13

BAD SERVICE FROM ABSA AGAIN

<p>On the 13th of June 2016 I bought travel insurance from Absa for one year covering international travel.</p> <p>having a query regarding the policy I phoned the numbers provided on the document concerned and no answer.</p> <p>I tried every number on the form and could not reach a single consultant in fact no one. I was given various numbers by the head office and to my surprise not one of the numbers were working.</p> <p>What are they thinking. If I was stranded abroad what would I do. I find it shocking that a document so important contains nothing but ******* numbers. The numbers are ***/ ********** / ********** / ********** 600 ; the last number turned out to be Absa with numerous options etc., everything but the travel insurance.</p> <p>what to do. where to get the correct numbers.</p>

0
Replies (2)
Absa
Absa's reply29 Sept 2016, 15:12
Official

Dear Susan

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

SK
Susan K's update29 Sept 2016, 20:22
Reviewer Update

Thank you Ntabiseng. I forwarded the document to absa. I still do not know what the correct numbers are to contact the insurance in spite of your Head Office giving me several WRONG numbers. I am sorry but today was just a frustrating day and telephone numbers should not be wrong. I appreciate your quick response though.

Thanks.

Susan