Bad service from absa

To whom it may concern,

My Fiance and I opened cheque accounts with absa at the begining of the month. We went into the branch on the 11 th to collect our cards and to submit our Fica documents. On monday the 13 th we both recieved a call to tell is we have to resubmit out documents, which we have done, we tried to eft money to our accounts to check if its active, but nothing, we then phoned and were informed that we needed to do a R50 cash deposit at the atm, before the accounts would be active, we tried this and got a error 57, this morning I tried again and got the same, went into the branch, the consultant checked and still we werent able to deposit anything, we are still getting an error 57. This needs to be sorted out as we cannot get our salaries paid into our accounts, the consultant said it was wrong to open the accounts online, so why have this available