Bad Service from Absa

I called the ***** Reporting line to report ********** direct debits on my account and the call centre told me to call the private bankers who are not responding. I wasted my airtime and the issue is still unresolved.

Absa is forcing us to risk our lives during a pandemic by not dealing with simple issues such as this. What are the exorbitant private bank fees I pay every month for?

I have now sent an email to a blind private bank mail box and received a reference number C-***9 with no timelines indicated by which my issue will be resolved.

This is fantastically bad service!