Bad service from ABSA

Phoned on thursday to open a new account. Nobody phoned back. Friday same phoned again the lady said she will check the book and will come back to me. Never phoned back.

Monday i phoned and made an appoint for 12 o clock.... we i get to the bank i was told take a seat there a customer with her now, and she still have to help someone and then 12:30 - to 13:30 is lunch so i should wait.

Bad service Why make a appointment if they can stick to it or even assist you with a simple query.

Now they told me to reshecdule