Bad service from ABSA

I am very disappointed with ABSA bank after launching a complaint on the 12th of December 2024. On the 01st December around 10h30, I sent my son to deposit money to the amount of R1350 into my account at an ATM in Wonderpark. The machine declined some of the notes. He canceled the transaction and started over. The same thing happened but unfortunately this time it only declined R400 which meant that only R950 went through. On the said day, ATM 09953 was not printing any slips. He went to ask for change from shops around. Then deposited the R400 but only the R400 reflected in my account. There was no trace of the R950.

On Monday morning the 02nd I accompanied him to the bank to check what had transpired. He was asked to fill in a complaint form. We were informed that we'll receive a call after consolidation has been done on the said ATM. Two days later the consultant called my son to say they didn't find anything.

I was unhappy with the outcome then send an email to head office. A lady by the name of Caroline responded and asked for a lot of information which I gave. The only thing I did not have was the sequence number as there were no slips. After some back and forth emails a Riana from Wonderpark called on the 18th and promised to look at the footage then tell me their findings. To date I have not received any correspondence from her. The number that she called me with did not go through . I then sent an email to ABSA head office but was ignored. This bank is not taking care of its clients.