GP
Graham P
1 reviews | Active since May 2021
11 May 2021, 14:48
Bad service from Absa
Service level from their deceased estate department is shocking. You cannot get through on the phone either from your own phone or from a ABSA branch office. Emails are read but the response are incomplete and escalated your complaint to their complaint department makes no difference.
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Absa's replyOfficial
11 May 2021, 15:35Dear Graham Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***9. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply11 May 2021, 15:35
Official
Dear Graham Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***9. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care