CB
Chantell B

1 reviews | Active since May 2017

03 May 2017, 12:38

Bad Service from ABSA

<p>ABSA - I've been trying to contacting the Absa International Inward Transfer Department since 09:15 this morning, after receiving an email. Up to know I could not get through, phones are just ringing and the recording keeps telling me "All the consultants are busy". Rep**** to the email stating that I cannot get a consultant on the line, they reply back " I need to state the prurpose of the transfer!!!! I need to speak to a consultant, thats why I am calling since 09:15 this morning. What a waste of money thanks ABSA!!!!!!!!!</p>

0
Replies (3)
Absa
Absa's reply03 May 2017, 15:24
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

CB
Chantell B's update03 May 2017, 15:35
Reviewer Update

And were to must I send this information? Certainly cannot post it on a public forum can I. Your reply is not helping much. Needles to say I've been trying the whole day to get through and there is still no answer at a Call Centre???!!! Thank you

Absa
Absa's reply04 May 2017, 11:25
Official

Dear Customer

You can use a private reply

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,