Bad service from absa

Item: Absa
Rating: 1
Author: Sophia O

I'm with absa over 40 years, and must always have some struggle with them. Last year I begged them to close my credit account that I never used. Here they come now suddenly and charge me fees for the card again..... I argued again and say take the f@$&n card off my app, I don't use it. Now before they can close it again.... I must pay the fees....

Helpful (0)

Replies (3)

Absa's replyOfficial

07 May 2024, 17:44

Dear Sophia Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7.

Kind regards, Vanessa Crowe Group Customer Care

Absa's reply07 May 2024, 17:44

Official

Sophia O's updateReviewer Update

07 May 2024, 17:59

Please do. Thanks

Sophia O's update07 May 2024, 17:59

Reviewer Update

Please do. Thanks

Absa's replyOfficial

08 May 2024, 08:53

Dear Sophia With reference to complaint C-***7.

I have received feedback which I will share with you by email.
Kind regards, Vanessa Crowe Group Customer Care

Absa's reply08 May 2024, 08:53

Official

Dear Sophia With reference to complaint C-***7.

I have received feedback which I will share with you by email.
Kind regards, Vanessa Crowe Group Customer Care