BM
Baratang M

1 reviews | Active since Aug 2017

29 Dec 2018, 12:35

Bad Service from Absa

I entered the bank for 2hours waiting for a consultant then I met Mariana Rossouw at klerksdorp wilkoppies branch who was so u cold she gave me attitude from the beginning till we left there was something we did not aggree with on our itc report and decided to pass remark in Afrikaans and went as far as shouting in the passage to the manager about us. She had a lot to say in Afrikaans and continued even I told her to speak in English

That was so unprofessional she kept talking while we were talking to the manager that shows she does not have respect for her Natasha Guldenhuys was the manager.

I asked her if she will keep smiling after we record and put her on the internet she said she will just need a lipstick.

Now I want to know from Absa is this how you train your staff to throw tantrums to customers and think you can even pose threads to them she asked me not to try her and her I wonder what else she is gonna do.

If I find my car scratched or something happens will hold u responsible Mariana Rossouw.

I'm expecting to hear from u soon

0
Replies (2)
Absa
Absa's reply31 Dec 2018, 11:49
Official
Dear Client
 
 Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved.


Regards
 Vanessa Crowe
 Group Customer Care
 Absa Bank Ltd
BM
Baratang M's update02 Jan 2019, 13:18
Reviewer Update
This is the email I got from the consultant. I'm disappointed from a banking organization as big as Absa no heartfelt Apology even though I warned the lady if I publish this video will u still be smiling like u do now and she said wait for me to put lip stick. She even left out the shouting on the passage I expected a detailed apology not this one. Here is the email Hide quoted text Good day, I apologise for my attitude towards you on Saturday, and for the passing of remarks in Afrikaans while in the manager office. Regards Mariana Rossouw [NQF 6] Sales Consultant Wilkoppies T +27 18 ********** F +27 18 ********** E **********