BAD SERVICE FROM ABSA

i went into absa branch last week to update by online banking profile and change my cell number ,minutes ago i needed to make an urgent payment and absa put my online payment on hold and give me a number i must phone ,i spoke to GOMOLO MUKINE and this lady was not very helpfull told me i must go back to a branch so they can update my profile ...she can't help me ,and i can't make a payment...this really pi..ed me off,they waisting my time ,now i must take off another day from work....ABSA REALLY SUCKS