bad service & *****

A customer service clerk adviced me to open a savings account so that the money on my cheque account will be transfered to it wothin 48 hours, then R18 600 dissapeared which she claims it was paid to my loan account without my concern, worse part my loan acvount is nolonger with them, and i made proper payment arrangements with Hammond Pole Attorneys. I love the bank but for the first time they have taken my money without my concern and when i call the branch the now the customer service clerk tells me that she is going to lunch. They must refund me my money I will pay as arrangement with Hammond pole attorneys.