MM
Martin M
1 reviews | Active since Jun 2021
11 Nov 2023, 08:38
Bad service form personal loan department
Their personal loan department gives Extremely poor service. I've app**** for a loan on Tuesday. They requested my documents and I uploaded my documents on internet banking and it said successful. Then on Friday I do a follow up call just to find out that they did not receive the documents.I then email the documents to the them . On Saturday I do another follow up call and I ask if they received it. I then get told that I should send the documents again. I told the operator that this is getting ridiculous and she needs to find out if my documents was received. I was put on hold for 10min and then I had the phone dropped on me. This extremely bad service!!!
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
13 Nov 2023, 09:04Dear Martin Matthee Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***1. Kind regards,Group Customer CareRezona Louw
Absa's reply13 Nov 2023, 09:04
Official
Dear Martin Matthee Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***1. Kind regards,Group Customer CareRezona Louw
MM
Martin M's updateReviewer Update
21 Nov 2023, 15:19Good day,
Your customer service is absolutely a disgrace. I'm no longer interested. It took Absa a week and half just to let me know if I qualify for the loan. You guys kept on telling me you will get back to me,then the very next day I get exactly the same answer that you will get back to me.
Honestly I feel like changing banks because as client of 12 years with you ,Your service is just getting worse.
Regards.
Your customer service is absolutely a disgrace. I'm no longer interested. It took Absa a week and half just to let me know if I qualify for the loan. You guys kept on telling me you will get back to me,then the very next day I get exactly the same answer that you will get back to me.
Honestly I feel like changing banks because as client of 12 years with you ,Your service is just getting worse.
Regards.
MM
Martin M's update21 Nov 2023, 15:19
Reviewer Update
Good day,
Your customer service is absolutely a disgrace. I'm no longer interested. It took Absa a week and half just to let me know if I qualify for the loan. You guys kept on telling me you will get back to me,then the very next day I get exactly the same answer that you will get back to me.
Honestly I feel like changing banks because as client of 12 years with you ,Your service is just getting worse.
Regards.
Your customer service is absolutely a disgrace. I'm no longer interested. It took Absa a week and half just to let me know if I qualify for the loan. You guys kept on telling me you will get back to me,then the very next day I get exactly the same answer that you will get back to me.
Honestly I feel like changing banks because as client of 12 years with you ,Your service is just getting worse.
Regards.
Absa's replyOfficial
21 Nov 2023, 17:01Dear Martin Matthee
Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Absa's reply21 Nov 2023, 17:01
Official
Dear Martin Matthee
Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw
Thank you for your posting.
Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw