bad service

I am completely disgusted by the lack of urgency to my credit card application. I did not go seeking this application, you guys called me offering me the application which i was then approved for. I am an existing client of yours and i don't see why I have to go through the same process as a new client. And now to make matters worse, they captured my surname incorrectly. So, a recapturing need to be done. I expect my card to be issued immediately and my funds to made available or i will cancel my entire profile with you