JS
Jacobus S
1 reviews | Active since May 2023
04 May 2023, 12:07
Bad Service
It is impossible to get a reply or reaction from the person who is suppose to be our bank manager. Since Tuesday I am trying to solve a problem and left messages by phone and e mail to call me with no avail. Sandra du Plessis Absa Santyger This is not my first experience with this branch and are considering changing branch or bank Our previous banker Lyanda Foster was the only one that in our more than 20 years with Absa gave 5 star service. It seems like banks spend Millions in trying to source new clients then some employees chase them away.
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Replies (1)JS
Jacobus S's updateReviewer Update
04 May 2023, 14:27The reply I got from Basani Hlungwane
" My name is Basani Hlungwane and I will be your dedicated contact person for this matter. Your concerns are very important to us and we will escalate the matter and provide you with an update or feedback by no later than the end of day 09/05/2023. "
This is typical.
It's going to take another 5 days to solve this problem.
My question is "Is there serious problems at Absa?"
" My name is Basani Hlungwane and I will be your dedicated contact person for this matter. Your concerns are very important to us and we will escalate the matter and provide you with an update or feedback by no later than the end of day 09/05/2023. "
This is typical.
It's going to take another 5 days to solve this problem.
My question is "Is there serious problems at Absa?"
JS
Jacobus S's update04 May 2023, 14:27
Reviewer Update
The reply I got from Basani Hlungwane
" My name is Basani Hlungwane and I will be your dedicated contact person for this matter. Your concerns are very important to us and we will escalate the matter and provide you with an update or feedback by no later than the end of day 09/05/2023. "
This is typical.
It's going to take another 5 days to solve this problem.
My question is "Is there serious problems at Absa?"
" My name is Basani Hlungwane and I will be your dedicated contact person for this matter. Your concerns are very important to us and we will escalate the matter and provide you with an update or feedback by no later than the end of day 09/05/2023. "
This is typical.
It's going to take another 5 days to solve this problem.
My question is "Is there serious problems at Absa?"