sH
shadiya H
1 reviews | Active since Jun 2015
11 Jun 2021, 15:36
BAD SERVICE
good day
I did a loan application online and its been three days and i had to phone the call centre for feedback and each time its a different story ive uploaded all my docs and phoned again and was advised that they have recieved all the documents and payout will be today after a consultant has phoned me , stil no one has contacted me back i phoned again , after being told everything is in order they stil want me to send statements this is really not on , IM EXTREMELY UNHAPPY WITH THE SERVICE AT THE CALL CENTRE .
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Absa's replyOfficial
14 Jun 2021, 09:00Dear shadiya hindley Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***6 Kind regards,Rezona Louw Group Customer Care
Absa's reply14 Jun 2021, 09:00
Official
Dear shadiya hindley Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***6 Kind regards,Rezona Louw Group Customer Care