ML
Marvin L
1 reviews | Active since Nov 2022
19 Dec 2022, 15:53
Bad Service
The customer service by Activate is pathetic. You never get through to their call centre. If you can get in contact with them regarding policy enquiries, I can only imagine the nightmare when it come to claiming.
They are full off promises when you take out the insurance policy but do not deliver on it. I have sent several emails with no response. I am really starting to regret changing from my previous car insurance company
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
20 Dec 2022, 10:38Dear Marvin Louis Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
Absa's reply20 Dec 2022, 10:38
Official
Dear Marvin Louis Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
21 Dec 2022, 15:44 Dear Marvin Louis
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office with the reason for your call to our insurance department and also your ID or account number to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office with the reason for your call to our insurance department and also your ID or account number to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
Absa's reply21 Dec 2022, 15:44
Official
Dear Marvin Louis
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office with the reason for your call to our insurance department and also your ID or account number to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office with the reason for your call to our insurance department and also your ID or account number to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw