Bad service experienced

<p>Am running a taxi business in Mamelody staying in Soweto ,One of my driver went to Absa bank in Bloed mall to make a deposit in February the 04th and the ATM retained the deposit , as it was after working hours he went to the branch on Monday to report the incident. Staff members by the name of Aron assisted him and told him that they were offline he must come back after he showed him the receipt from the ATM. Due to family matters he could not be able to go back so I took it upon myself to follow up with Aaron who promised that the matter will be resolved in 11 days till today am still waiting, 2 months has already passed, I travel from Soweto to Pretoria with my own petrol so I want to know if the bank is also going to refund that.The matter was referred to Ivy and Longa whom I believe they are part of Management who were not helpful at all. All I want is my money </p>