Bad Service Ever

Morning Absa Group, I called in today at 10:30am to request my balance and settlement offer through the Call Centre................Yerrrrrrrrrrrrrrr The lady kept me on hold for more than to an Hour just for me to get my balance? So unprofessional and when you check the Settlement offer is the same as the Balance which is completely wrong. I would like a QA to listen to this call and action needs to be done. I also need someone to assist me with my Loan and Vehicle BETTER settlement offers. I don't see myself being a client a again to ABSA after this horrible experience. I CANNOT GET A SETTLEMENT OFFER AMOUNT THAT IS THE SAME AS MY BALANCE. DON'T MAKE ME LOSE MY MIND PLEASE!!!!!!!!!!!!!!!!!!!!! It's so unacceptable....unprofessional....disgusting........ The Call Centre lady name is Lerato Mojapelo Someone to call me ASAP on ***